Fountain Blog
How the frontline actually hires.
How to Manage Gen Z Employees on the Frontline
Gen Z now makes up 41% of the U.S. shift workforce, overtaking Millennials in Deputy’s analysis of more than 41…
10 Practical Tips for Managing Millennials in the Workforce
Millennials are roughly 30 to 45 years old in 2026, and the label now covers store managers, warehouse leads, working…
Internal Mobility for Hourly Workers: How to Build Promote-From-Within Paths
More than 70% of frontline employees have applied for a promotion or new role, according to McKinsey, and fewer than…
Stay Interviews: How to Catch Frontline Attrition Before It Happens
43% of frontline new hires are gone within 90 days, and replacing each one costs about $7,000, according to the…
Exempt vs. Non-Exempt Employees: Keeping Classification Consistent From Requisition to Payroll
Exempt and non-exempt status is a pay-and-duties classification decision that legal counsel makes and periodically revisits, not a one-time label…
What Is Ban the Box? A Fair Chance Hiring Guide for High-Volume Employers
Ban-the-box takes its name from the criminal-history checkbox that used to sit on nearly every job application; the laws remove…
A Sample Onboarding Plan for High-Volume, Frontline Hiring
43% of frontline new hires leave within 90 days, and replacing one runs about $7,000 once recruiting, onboarding, and lost…
What Causes Employee Turnover? A Frontline Hiring Breakdown
Replacing a frontline worker costs about $7,000 on average, per Fountain’s Frontline Report 2025, or roughly 40% of their annual…
What Is Outsourcing and Why Do Companies Do It?
The global business process outsourcing market reached an estimated $328.4 billion in 2025 and is projected to approach $695.8 billion…
What is HR compliance?
HR compliance is the practice of keeping every hiring and employment decision aligned with the law wherever a company employs…
What Is AI Phone Screening? A Guide for High-Volume Frontline Hiring
A single shift-based role can draw hundreds or thousands of applicants, and the recruiter phone screen has long been the…
Sample Job Applicant Rejection Letters: 6 Templates for Every Hiring Stage
A rejection letter may be the final message a candidate receives from an employer, and some applicants receive no response…
What Are Best Practices for Communicating Open Shifts to Frontline Teams?
A shift opens at 2 p.m. for a 10 p.m. start. The manager covering it thumbs through a personal contact…
Best Practices for I-9 Compliance Across Hundreds of Locations in 2026
The I-9 mistakes that used to be a quick fix are now immediately fineable. On March 16, 2026, U.S. Immigration…
Analyzing Shifts in Labor Costs for Financial Planning: The Workforce Drivers That Move the Number
Analyzing shifts in labor costs for financial planning starts by sorting the causes into two buckets. Wage growth and benefit…
Predictive Scheduling Laws: Where They Apply in 2026 and What They Require
Philadelphia requires 9 hours between a closing shift and an opening shift and charges a flat $40 when the gap…
Seasonal Hiring Trends for 2026: Data and Strategy for Frontline Teams
Job seeker interest in seasonal work hit a multi-year high in the 2025 holiday season, the most recent complete one,…
Employee Retention in Retail: How to Keep the Workers You Hire
Frontline retail turnover runs about 60% a year, and replacing one of those workers costs roughly $7,000, per the 2025…