Emma · AI 24/7 Support
Hi, I'm Emma. Every question answered, every form done, before day one.
I’m your 24/7 support agent. I answer candidate and new-hire questions any hour, walk people through applying, and clear onboarding paperwork before their start date.
Recognized by Gartner for Voice AI Interviews in the 2025 Gartner
AI Use Case Assessment for Talent Acquisition (Recruiting).
Trusted by +500 of the top frontline employers
Results
What Emma delivers in the first month
99.6%
positive response rate on applicant requests
75%
decrease in application completion time
50%
reduction in drop-off during onboarding
With a user-friendly interface and powerful automation features, Fountain has elevated our candidate experience and exceeded our expectations.
Jacob Salvo, Senior Director of Talent Management, Bojangles
See it in action
Then she clears their I-9 before day one, on web, SMS, and WhatsApp.
I answer the questions. Your team keeps hiring.
Questions
24/7 candidate Q&A
I answer questions about the role, pay, schedule, and process, from your knowledge base, at any hour.
Applications
Chat apply
I walk candidates through the whole application in a chat, on web, SMS, and WhatsApp, so fewer drop off.
Onboarding
Every form done before day one
I help new hires fix I-9 and W-4 blockers, regain access, and complete their paperwork on time.
Always on
Let your team focus. I'll handle the back-and-forth.
Your new 24/7 support agent
I never sleep, so no candidate waits until morning for an answer.
I speak your candidates' language, on the channel they already use.
I hand off to a human the moment something needs one.
Quick to spin up: point me at your roles and FAQs and I start answering.
Built for high-volume hiring
QSR & Food Service 
Retail
Delivery & Logistics
Staffing & outsourced services
What it's like to hire with Emma
It cut our candidate questions in half—and let our team focus on hiring, not answering texts.
With a user-friendly interface and powerful automation features, Fountain has elevated our candidate experience and exceeded our expectations.
Emma vs. the old way. Why switch?
An FAQ page answers the questions you thought of. An inbox answers when someone opens it. Emma answers the question that was actually asked, at the hour it was asked, and finishes the task behind it.
Powered by Cue
Emma runs standalone or as part of the platform. Cue reads what’s happening and acts on it; Fountain runs the enterprise workflows underneath.
Meet your full AI frontline team
Frequently asked questions
What's the difference between Cue and the rest of the Fountain platform?
Fountain is the platform: five products that run sourcing, CRM, hiring, onboarding, and scheduling. Cue is the intelligence that runs across all five. Emma is one of the agents Cue runs, and she also works on her own.
Can Emma work with our existing HRIS or ATS?
Yes. Emma works alongside the systems you already run, including UKG, SAP, ADP, and Workday. When she resolves an issue or restarts a form, the record updates where your team already looks, with no copy and paste.
What does Emma pull answers from, and can we control it?
Your content, not the open internet. She answers from your knowledge base, your role and process details, your I-9 and W-4 guidance. You control what she can see and what she is allowed to do. Today, she can restart a form when the data is incorrect and walk a worker through the correction, but she does not edit I-9 fields herself. Anything outside her bounds goes to a human.
What data does Emma need to get started?
Your FAQs and process details, plus the phone number or email already on record for each candidate and worker. Nothing new to build.
How fast can we go live with Emma?
For I-9 Center customers she provisions automatically. If you already run Anna, turning her on is a single step from agent management. Most teams have her answering in days, not quarters.
How does Emma keep candidate data private and compliant?
Every interaction is logged and visible in your dashboard, including the ones she could not resolve. She sends re-access links only to the phone number or email already on record, never to a new one. She escalates when she is uncertain. Operating in line with GDPR, CCPA, SOC 2 and ISO 42001 apply.
How do workers reach Emma?
They tap “Get a call” in the worker portal and she calls the number on record right away. Or they text, and she answers in the same thread.
Is Emma a chatbot?
No. A chatbot answers. Emma takes action on the file and knows when to bring in a person.
Enterprise ready by design
Access
Granular, role-based permissions.
Audit
Full logging of every action.
Privacy
Candidate data protected.
Behavior
Controllable within the rules you set.
Certificated and compliant
Fountain holds the certifications your IT and Legal teams require.
SOC 2
ISO 42001
GDPR