A Note About the Recent DDoS Incident 

On April 28, 2021, Fountain was the target of a Distributed Denial-of-Service (DDoS) attack. We took immediate action by activating our Cloudflare security system, and we can report that our systems are back to normal operating status. 

At this time all data and systems have been and remain secure, and no security breach has been detected. In addition, we have notified and are working with law enforcement authorities. As our systems reopen under close vigilance, our customers may experience slower-than-average speeds and intermittent outages.

We understand that these outages may have a significant effect on our customers’ day-to-day operations, and we want to emphasize we are handling this situation with the utmost care by employing the following best-in-class security measures and systems. 

• We adhered to the rigorous data security policies and practices required by our Service Organization Control Type II (SOC 2, Type II) designation in November 2020. This set of systems meets SOC-2 compliance standards for security, availability, process integrity, and privacy controls. 
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  “Our SOC 2 Type II certification reinforces our continuous commitment to our customers that we have deployed the controls and safeguards to protect their data,” said Fountain CEO Sean Behr. 

• We initiated multi-cloud capabilities to reinforce security within organizations’ virtual cloud infrastructure and help IT and security managers mitigate risk. With these “Fountain Protect” systems in place, we’ve dedicated ourselves to protecting your data. 

Again, the security of our customers’ systems and data is of paramount importance to us. We plan to continue our transparent communication with our customers as part of our thorough investigation into this incident. ‍

Please subscribe to system status updates at https://status.fountain.com/. For additional support, please open a ticket at https://support.fountain.com/hc/en-us or reach out to your customer success manager.