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Part-Time Customer Service Representative

Description

Company Overview

Dropoff is a same-day, last-mile delivery service that enables businesses across industries to meet rising expectations for faster deliveries. Through our proprietary technology platform and trusted, professional delivery drivers, Dropoff seamlessly becomes an extension of any business and a true logistics partner. Dropoff Tracker increases enterprise businesses’ visibility into all of their deliveries, with details of all orders and assigned drivers available in one centralized and dynamic map. Real-time tracking and confirmations, transparent pricing, flexible delivery options, and feature-rich APIs bring modern courier services to market that equip businesses with the resources they need to satisfy customers and achieve their goals.

For more information about how Dropoff is shaping the future of same-day delivery, visit https://www.dropoff.com.

About the Opportunity

Searching for your next challenge? Dropoff is looking for a Part-Time Customer Service Representative (CSR) to lead the charge in establishing a professional, high-touch support center. We view every customer interaction as an opportunity to impress our users and show how much we genuinely care about their experience. We’re looking for someone who is technical enough to understand and address both delivery and product issues, but also a strong communicator who enjoys working with customers.

In this role, you will be responsible for providing excellent customer service by establishing and maintaining strong professional relationships across multiple departments including Operation and Sales. Your proactive approach and sense of urgency will have the potential to build long-term business growth and profitability.

Responsibilities

  • Answer incoming phone calls; place outgoing calls and follow-up on customer questions (*must have the ability to have a flexible work schedule)

  • Handle incoming requests for new customers looking to place an immediate order

  • Monitor Intercom chat tool to interact with prospects and clients

  • Work with Desk.Com to address FAQs

  • Work closely with Sales to determine new business opportunities

  • Work cross-functionally with other departments including Operations and Sales to communicate effectively on behalf of the client

Minimum Qualifications

  • College degree preferred

  • 1-3 years of customer service experience

  • Excellent written and oral communication skills

  • Self-motivated, positive attitude, ability to multi-task

  • Quick learner and can intuitively provide an amazing customer experience to a variety of personalities

Preferred Qualifications

  • Proficient in utilizing Microsoft Word, Excel and Google Docs

  • Previous experience with customer service

  • A sense of humor and a strong desire to be part of a fast-growing company

Dropoff Benefits

  • Stock options (every employee  is an owner in the company)

  • Culture (We are an inclusive team who celebrates our unique talents) 

  • Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)


    Dropoff is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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