Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail and industrial partner with us to fulfill customer needs using our technology platform, professional drivers, and proactive customer service. We are transforming the same-day delivery experience which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000’s Fastest-Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations.
For more information about how Dropoff is shaping the future of same-day delivery, visit https://www.dropoff.com
About the Opportunity
Searching for your next challenge? Dropoff is looking for a General Manager. The person in this role’s primary focus is to ensure excellence and consistency in local market operations. This includes continuous recruitment for both employee and independent contractor drivers in assigned markets. General Managers assume responsibility for all local market KPIs, including on-time delivery, local market expenses as a percentage of revenue, and customer satisfaction. These individuals also partner with sales and business development associates to grow the business with new client prospects. General Managers are the subject matter experts for all regional market operational activities, with a deep understanding of local market geographies. The ideal candidate will have a minimum of 5 years of experience in managing local or regional operations teams. Experience with last-mile logistics and startup environments a plus. This position reports to the Director of Market Operations.
Ensure a proper supply of driver capacity to meet customer delivery demand for assigned markets
Ongoing development programs for drivers to ensure consistent success in meeting delivery KPIs.
Optimize the driver fleet to meet daily operational needs and future company growth targets.
Monitor daily order flow and driver performance to improve market operational efficiency
Manage all delivery costs (drivers, equipment, vehicles, etc.) to achieve both service performance SLAs and margin goals. Make proactive recommendations to senior leadership to improve both of these key metrics.
Recruit, hire, train and develop City Managers (CMs) to assist with local market operations and driver support. Work with CMs to establish best practices and update materials on a regular basis.
Determine market needs for delivery vans and other equipment. Prepare business cases and/or provide the necessary documentation to request approval for expenses.
Give and receive feedback from Client Success and Dispatch leadership regarding market operational performance.
Partner with sales team members to assist with new client acquisition, including in-person meetings with key decision-makers on an as-needed basis.
Partner with client success management to optimize the performance of existing accounts. Identify and address key improvement areas to assure ongoing client satisfaction and advocacy.
Assume responsibility with client success for customer ratings and net promoter scores.
Clear and precise communication skills - both written and verbal
Strong leadership skills, with an ability to both serve and direct team activities
Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations
Analytical skills – analyze complex financial data, draw accurate conclusions, make data-based business recommendations
Strong problem-solving skills, working in a dynamic environment with an ability to react quickly to marketplace changes.
*Note - some travel is required*
Stock options (every employee is an owner in the company)
Great Healthcare Plan for you and your dependents (we help you out with the cost!)
Flexible vacation policy (work/life balance is important to us!)
Culture (We are an inclusive team who celebrates our unique talents)
Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)
Dropoff is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.