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Dispatch Technology Manager

Description

Large dropoff logo full color cropped

Dispatch Manager

Company Overview

Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. Our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, equipping them to improve customer experience and streamline operations. National leaders in healthcare, retail and industrial partner with Dropoff to fulfill customer needs using our professional drivers and proactive customer service. Dropoff helps businesses serve their customers at the speed of life. For more information about how Dropoff is shaping the future of same-day delivery, visit https://www.dropoff.com.

The Opportunity

At Dropoff, we are changing the same-day delivery experience for companies and their customers. 

As a Dispatch Manager, you will be a key member of the Dispatch team, focused on ensuring top-notch dispatch and logistical support for the Dropoff driver fleet in assigned markets. You will act as the internal subject matter expert to our Team and dispatch as needed. This role will perform weekly monitoring of dispatchers for performance reviews, training sessions and act as the primary backup as needed. This position reports to the VP of Operations.

Responsibilities

  • Manage assigned dispatch team members and cultivate their growth and development 

  • Coordinate training for existing and new dispatchers to ensure efficient delivery assignment and decision making at all times

  • Assure dispatch service to driver fleet in all assigned markets, ensuring the business is running efficiently (given driver schedules, customer needs, and time constraints).

  • Understand the market nuances and act as the subject matter expert for other dispatchers.

  • Work across the spectrum of markets as needed to ensure consistent and quality coverage at all times.

  • Maintain availability to work as the primary backup as needed for peak periods and periods when dispatch staffing is light (vacation, sick leave, etc.) including nights and weekends.

  • Stay up to date on market knowledge, customers, and new platform features to facilitate and disseminate to the dispatch team.

  • Collaborate with the VP of Operations to design and implement training protocols and guidelines for the Dispatch Team.

  • Provide IC pay assistance as needed

  • Monitor trends and help build a use case for new features to make our technology more useful.

Dropoff Benefits

  • Stock options (every employee is an owner in the company)

  • Great Healthcare Plan for you and your dependents (we help you out with the cost!)

  • Flexible vacation policy (work/life balance is important to us!) 

  • Culture (We are an inclusive team who celebrates our unique talents) 

  • Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!) 

Dropoff is proud to be an equal opportunity employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion, gender, gender identity or

expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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